EOSL Policy - End of Service Life
Entando subscriptions offer enterprise-grade support through two defined phases: premium and extended support. The premium support phase spans three years following the release of a specific major version. Afterward, customers have the option to acquire extended support for an additional three years.
Premium Support Phase
Throughout the Premium Support Phase, a designated version of Entando receives support for three (3) years following its First Ship Date. During this phase, customers will receive:
- Access to Software Update Repository: customers can utilize the Entando software repository to access bug fixes, security patches, service packs, and version updates.
- Security Assurance: Entando delivers security alerts and patches, guaranteeing customers access to the latest security features.
- Production Support: customers also have access to phone, web, and email support for bug fixes and configuration inquiries in both production and development environments.
- Developer Support: Entando will also offer developer support for intricate inquiries unrelated to bug-fix matters.
Extended Support Phase
After three years from the release of a product version, Entando support transitions to an End of Service Life period. During this time, customers have the option to acquire Extended Support for up to an additional three (3) years. Throughout this phase, customers will receive:
- Access to Software Update Repository: Entando grants access to a repository containing bug fixes, security patches, updates, and service packs for customers.
- Security Assurance: security alerts and security updates.
- Limited Production Support: Entando Support will guide customers to existing fix packs, workarounds, and consolidated service packs accessible in the customer knowledge base, or advise customers to upgrade to a newer version/release of the product.
Product Support Lifecycle (last updated May 2023)
Products and specific product versions can reach the end of their life cycle for a number of reasons. Those reasons include product shifts due to shifting market demands, technology innovations that drive changes in the product, or products maturing over time and being replaced by functionally superior technologies.
The following table describes the phases of the Entando Product Support Lifecycle for various Entando versions including corresponding dates for transitioning to the subsequent support phases.
| Version | Initial Release Date | Premium Support End Date | Extended Support End Date |
|---|---|---|---|
Entando 7.3 | |||
Entando 7.2 | |||
Entando 7.1 | |||
Entando 7.0 | |||
Entando 6.3 | |||
Entando 6.2 | |||
Entando 6.1 | |||
Entando 5.3 | |||
Entando 5.2 | |||
Entando 5.1 | |||
Entando 5.0 | |||
Entando 4.x |
Kubernetes Support
The Kubernetes project issues a new version every six months, with each release receiving patch support for a year. To maintain support for active Kubernetes releases, Entando officially supports the three most recent versions. Support for each Kubernetes release ends three months after the official Kubernetes End of Life date, allowing our customers and partners ample time to upgrade their Kubernetes version.
For more information on the Kubernetes release timeline, visit: https://kubernetes.io/releases/.
EOSL Policy - Notes
- Entando may update this document from time to time at Entando’s sole discretion. Any such changes will be posted on the Entando web site and made applicable 30 days from the date of its posting.
- Supported technology platforms for specific Entando versions can be determined using the corresponding Entando Compatibility Statement. Major releases of supported technologies will be considered for future product releases.
- Entando Professional Services and Partners are available to assist with upgrade projects.